Terms and Conditions

Please read these terms and conditions carefully as they set out important information about your and our rights and obligations.
You must agree to these terms before your order is finalised.
You must be at least 18 years old and a resident of the UK to place an order.
Your attention is particularly drawn to clause 16 (Our responsibility to you) of these terms, which sets out important limits and exclusions of our liability to you.

1. About us
We are The StudyBed Company Ltd whose registered address is International House, Station Yard, Thame, OX9 3UH. A company registered in England and Wales under Company No. 5912743. Our Vat no. is : 897242874

2. How to contact us
You can contact us by sending an email to enquiries@studybed.co.uk or by calling us on 01844 214484.

3. These terms
a. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The StudyBed Company Ltd, and any reference to ‘you’ or ‘your’ is to the person placing an order.
b. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
c. Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
d. Your use of our website is governed by our Website Terms of Use.

4. Orders
a. After you place your order, we will send you a confirmatory and detailed email which we ASK YOU TO CHECK OVER carefully for correctness. This does not mean that your order has been formally accepted by us. Your order is an offer to buy products from us on these terms.
b. Acceptance of your order by us takes place when we have received acknowledgment by you of our confirmatory email and our terms and conditions, laid out herein, as well as payment of the deposit. At this point a legally binding contract is formed between you and us on these terms. We will liaise with you with regard to final delivery and send you an email confirming delivery details once a mutually suitable date has been agreed.
c. If we do not accept your order, for example because we have been unable to pre- authorise the payment, the products are unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
d. If we are making any bespoke (colour and/or size) personalised products for you which are based on measurements or other information you provide to us, you are responsible for ensuring that the information is correct.

5. Availability
a. All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

6. Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

7. Product descriptions
a. Descriptions of our products are set out on our website.
b. We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our website may vary depending on what device you are using and your settings. We are able to send you actual samples of the oak and the white finishes. For other colours, we strongly recommend that you obtain a matchpot from the manufacturer before confirming your final choice.
c. All weights, sizes and measurements set out on our website are as accurate as possible but there may be some small variations up to 1%.

8. Use restrictions
You must use our products only for domestic and personal use. You must not use our products for contract or corporate use, or immediate resale purposes, without first obtaining our permission.

9. Prices
a. Prices for our products are set out on our website. All prices are in pounds sterling (£GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, please contact us for details.
b. Prices for our products and delivery charges may change at any time. Except as set out in clause c below, such changes will not affect existing orders.
c. If there has been an error on the website regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

10. Payment
a. We accept payments by cheque or credit cards/ debit cards. We do not accept Amex. All credit card and debit card payments need to be authorised by the relevant card issuer.
b. We will take a deposit payment from you when you place your order and the final payment is due prior to delivery once a delivery date has been agreed and an invoice issued. Our normal deposit is £500.

11. Delivery dates and costs
a. For information on delivery options and costs, contact us for full details and prices. We do not deliver directly to Northern Ireland, Isle of Man, some remote postcodes in the Scottish Highlands and Islands or any address outside of the UK.
b. We will liaise regularly with you with regard to arranging a mutually suitable delivery date, and ask that you also keep us updated with your preferred timings and schedules.
c. Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
d. We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe wather, accidents or unpredictable traffic delays).

12. Delivery
a. We will deliver your order to the address specified by you when you placed your order.
b. If no one is available to take delivery, we will contact you to re-arrange delivery. In the event of an unsuccessful delivery, we reserve the right to make a charge for aborted time and travel, and a subsequent delivery may incur new delivery charges.
c. Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
d. Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.

13. Your rights to cancel
a. You have 14 days from the delivery date to rescind your order. This does not apply to bespoke or personalised products. Items that are finished in a customer specified colour or adjusted any way with regard to size, enlarged cut-outs and any modifications from the standard product are personalised products.
b. Products must be returned to us in a new and unused condition, and we may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.
c. Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us. Should you wish to return products we can arrange a collection service at a competitive price. For information on how to return your products to us, contact us by sending an email to enquiries@studybed.co.uk or by calling us on 01844 214484.
d. We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
e. To cancel your order, please email us at enquiries@studybed.co.uk or by calling us on 01844 214484.
f. We will issue your refund to the same payment method you used when you placed your order.

14. Faulty products
a. The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.
b. During the expected lifespan of your product, you are entitled to the following:
Up to 30 days: If your product is faulty, you can get an immediate refund. Up to six months: If the product cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to six years: If the product does not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 13 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133. If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

15. Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

16. Our responsibility to you
a. If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
b. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
c. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

17. Your information
a. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available on our website, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

18. No third party rights
a. No one other than us or you has any right to enforce any of these terms.

19. Transfer of rights
a. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
b. You are not allowed to transfer your rights under these terms to anyone without our prior written consent.

20. Complaints
If you are unhappy with us or the products you ordered, please contact us at enquiries@studybed.co.uk or by calling us on 01844 214484.

21. Governing law and jurisdiction
a. The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the
laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.